HelloSSam Policy
Customer Support
Effective date: June 1, 2026
HelloSSam strives to provide all users with prompt and friendly support.
Article 1 (Contact)
- Response time: within 1–2 business days (Mon–Fri, Korean Standard Time)
- Support languages: Korean · English
- How to reach us:via the Support tab > ‘Contact us’ on My page (including refund requests)
Article 2 (Support Topics)
- Account creation, login issues, and profile management
- Booking inquiries, cancellations, and schedule changes
- Payment and refund inquiries
- User reports and Terms violation reports
- Dispute filing
- Platform technical support
Article 3 (Tips for a Faster Response)
- Include your account email address and booking ID (if applicable) in every inquiry
- Describe the issue specifically and attach relevant screenshots
- For urgent situations, include “[Urgent]” in the email subject line
Article 4 (Feedback and Suggestions)
Send ideas or opinions for improving HelloSSam via My page > Support tab > ‘Contact us’. Include “Feedback” in the subject line for a faster response from our team.