HelloSSam Policy
Privacy Policy
Effective date: June 1, 2026
Taebro protects users’ personal information and handles related complaints promptly in accordance with the Personal Information Protection Act.
Article 1 (Personal Information Collected)
a) Upon registration and service use
- Required: name (nickname), email address, password, country, native language
- Additional for tutors: self-introduction, hourly rate, profile photo
- Upon payment: payment method information
b) Automatically collected during service use
- Device information, IP address, operating system, browser type
- Usage logs: pages visited, booking details, lesson duration
- Cookies and similar technologies
Article 2 (Purpose of Use)
- Creating and managing member accounts
- Student–tutor matching and providing booking and video lesson services
- Payment processing and tutor settlement
- Sending booking confirmations, lesson reminders, and service notices
- Dispute handling and abuse prevention
- Statistical analysis to improve service quality
Article 3 (Third-Party Provision)
In principle, the Company does not provide personal information to outside parties. The following are exceptions.
- Upon booking: providing the student’s nickname and booking time to the tutor
- Providing information to payment gateways (PG) for payment processing
- Entrusting cloud hosting and analytics providers for service operation
- Lawful requests from investigative authorities under applicable law
Article 4 (Retention and Destruction)
The Company “retains transaction records for 5 years” from member withdrawal or last use (in accordance with commercial law). Personal information is destroyed without delay once the retention period has expired.
Article 5 (User Rights)
Users may exercise the following rights.
- Request for access, correction, or deletion
- Request to suspend processing
- Withdrawal of consent
Rights may be exercised via My page > Support tab > ‘Contact us’.
How to Delete Your Account
Click the gray ‘Delete account’ button at the very bottom of the ‘Edit profile’ page within My Page.
Refund Notice on Withdrawal
When you tap the withdrawal button, a notice appears: “You have N unused passes remaining. All passes will be forfeited upon withdrawal. If you would like a refund, please request one first.”
Refunds can be requested via My page > Support tab > ‘Contact us’.
Article 6 (Cookie Policy)
The Company uses essential cookies (such as for login maintenance) and functional cookies for convenience. Analytics cookies (aggregate data) are also used. You can block cookies in your browser settings, but some services may be restricted.
Article 7 (Personal Information Security)
The Company implements “technical and administrative measures such as TLS encryption for data transmission and access control minimization.” Users are advised to use strong passwords and change them regularly.
Article 8 (Privacy Officer)
Privacy Officer: Taesung Kim
Email: taebro.korea@gmail.com
Personal information infringement reports may be filed with the Personal Information Infringement Reporting Center (privacy.kisa.or.kr, phone 118 without area code).