HelloSSam Policy
Refund Policy
Effective date: June 1, 2026
This Refund Policy governs the refund standards and procedures for HelloSSam lesson bookings. All times are based on the lesson start time.
Article 1 (Student Cancellation Refund Standards)
- Cancellation more than 24 hours before lesson start: the used pass is immediately refunded to your account
- Cancellation within 24 hours of lesson start: cancellation is not allowed (regardless of reason)
Article 2 (Refund Standards for Tutor Cancellation or No-Show)
- If a confirmed tutor cancels: “the used pass is immediately restored to the student’s account.”
- If the tutor fails to join within 5 minutes (tutor no-show): the used pass is immediately restored to the student’s account. A warning or suspension is applied to the tutor.
- 2 or more tutor no-shows within 60 days: account suspension or permanent removal
Article 3 (Platform Technical Issues Refund)
“If a lesson cannot proceed due to a technical failure of the HelloSSam platform itself, the used pass is immediately refunded.” (Issues with the user’s own device or internet are excluded.)
Article 4 (Partial Refund of Lesson Passes)
Refund Eligibility Period
- Refunds may be requested within 6 months of the pass purchase date
- No refund is available after the validity period has expired
Refund Amount Calculation
Refund = Actual Payment − (Lessons Used × Regular Price per Single Lesson)
If the refund amount is less than 0, it is processed as 0.
Definitions
- Actual Payment: the amount actually paid for the pass (after any discounts)
- Lessons Used: the number of lessons completed as of the time of the refund request
- Regular Price per Single Lesson: the standard retail price of a single-lesson pass sold on the HelloSSam platform
Calculation Examples
| Purchase Amount | Price / Lesson | Lessons Used | Refund |
|---|---|---|---|
| 80,000 KRW | 12,000 KRW | 5 | 20,000 KRW |
| 80,000 KRW | 12,000 KRW | 7 | 0 KRW |
| 80,000 KRW | 12,000 KRW | 8 or more | 0 KRW |
Conditions Where No Refund Applies
- When there are 0 remaining lessons
- When Lessons Used × Regular Price equals or exceeds the Actual Payment
- When the validity period (6 months from purchase) has expired
- For partial refunds, payment gateway (PG) processing fees may be deducted from the refund amount
Article 5 (Refund Processing Method)
- Approved refunds are “processed to the original payment method within 5–10 business days.”
- For a 100% refund: the full payment amount minus PG fees is refunded
- Submit refund requests via My page > Support tab > ‘Contact us’