No-show Policy

• No refund of tuition.
• 80% of tuition (the full tutor share) is paid to the tutor.
• The platform retains 20% of the payment as a service fee.

• The pass is immediately restored to the student.
• No tuition is paid to the tutor.
• HelloSSam issues an official warning to the tutor.
• “2 or more tutor no-shows within 60 days: account suspension or permanent ban.”

If a no-show occurs, you must “report it within 60 minutes of the lesson’s scheduled end time via My page > Support tab > ‘Contact us’.” HelloSSam verifies the facts by reviewing session logs and video call connection records. False no-show reports are a Terms of Service violation and grounds for account suspension.

In cases of unavoidable circumstances beyond your control, such as medical emergencies, natural disasters, or power outages, please contact us promptly via My page > Support tab > ‘Contact us’ with relevant supporting documentation. HelloSSam may, at its discretion, waive the no-show penalty or provide a free re-lesson.